Table 7
Ever wonder why customer experience is different in Denmark vs.Dubai? Or what ”good CX” even means in Poland? Table 7 pulls up a chair. Literally. Host Michel Stevens travels the globe, sitting down with sharp CX minds – marketers, restaurateurs, consultants, academics – to figure out what makes customer experience tick across different cultures. Forget generic advice. Get real conversations, cultural insights, and actionable CX ideas served fresh, city by city. Pull up a chair. Join the conversation.
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Episodes
Tuesday Jun 03, 2025
Tuesday Jun 03, 2025
Culture & Connection: How Culture Shapes Customer Experience in Belgium
Is your customer experience strategy stuck in a one-size-fits-all approach? Or do you assume that digital transformation alone will solve your CX challenges?Time for a reality check.
Join Michel Stevens in the second episode of Table 7 at Antwerp’s breathtaking Botanic Sanctuary—a former monastery turned luxury hotel—where he sits down with three Belgian CX visionaries:
A customer service alchemist who turns frustrated calls into loyal relationships (Dimitri)
A multidisciplinary business designer who blends data, rugby, and homemade hot sauce into customer solutions (Koen)
A marketing leader who treats customer feedback like her morning coffee—essential and energizing (Anne-Laura)
Together, they unpack how Belgium’s unique cultural mosaic—172 nationalities, three languages, and centuries of trade—demands a fresh approach to CX. You’ll learn:
* Why listening to real customer calls is more powerful than any dashboard* How Belgian businesses balance digital convenience with human connection* What kung fu schools and lion dances teach us about community-driven experiences* When failing (spectacularly) can actually boost customer loyalty
No theoretical fluff—just real stories, surprising insights, and actionable ideas from the heart of Europe. Because in CX, as in Belgian beer, the best flavors come from thoughtful blending.
Served with a side of Antwerp charm and a dash of irreverent humor.
Tuesday May 06, 2025
Tuesday May 06, 2025
Michelin Stars & Marketing Minds
Think personalization is just using someone's first name? Think again. Or maybe you think Michelin-star service secrets don't apply to your business? Prepare to be surprised.
Michel Stevens pulls up a chair at Table 7 in Copenhagen with three Danish CX Pros: a 3-star Michelin restaurateur (Tina), a personalization guru who literally wrote the book on it (Rasmus), and an insightful expert on Customer Loyalty and Customer Centricity who's seen it all (Mikkel).
Get an honest view on Danish culture's impact on CX (hello, Janteloven!), why you should hire "personalities, not CVs", the surprising link between happy staff and happy customers, and why stopping cars for your customers is a great idea.
Grab actionable CX insights served with Danish charm.